hi jennifer,im a mechanic by trade and worked at renault until recently... you dont say wot year ur van is but these vans do suffer with relay problems situated under a black cover behind the nearside front headlamp....pull them out one at a time and check the terminals are clean,also these vans are prone to glow plug issues but the plugs can be somewhat of nightmare to remove.....tread with caution if you attemt to take them out as they can snap ok!
paul
April 2009