Mend > Washing Machines

dysons fixed £85 fee cr01 washing machine repair?

i have a question as i know there are bound to be some dyson engineers around here somewhere the £85 fee is this just a call out fee as my machine is beyond my repair the drum has cracked on the front and the weight is off would i have to pay extra for the parts on top of this £85?also sureley this is a weak spot on a dyson as all over my machine the plastic seems brittle even after just over 2 years usage sureley this area with a heavy weight like that bolted to it as is only thin plastic is just somthing that has been waiting to happen?

maz
January 2008

Dyson Dyson CR01 Household Appliances, Washing Machines Fee Washing Machine

Pretty sure it's an all-in price.

After 6 years, our DC07 motor finally failed completely (Smoke, smell.)

Having looked at several online spares suppliers, I resigned myself to spending £40+ on a motor, £12+ on a post-motor filter and the shipping and an evening struggling.

Someone told me Dyson offer fixed price service, including bits, for £65, in your own home and with a year's guarantee

As I'd be spending about sixty quid anyway I figured what the hey, I'll get Dyson to do it for the extra fiver.

Put a request in online via the Dyson website on Thursday, got a call Friday morning and had the visit booked for the following Monday morning "between 8 and 1".

The guy came at 10 an din 20 mins had fitted new motor and post-motor filter.

He also fitted a new post-motor filter cover - the old one needed a good clean and I guess that was the quickest way.

He also fited a new clutch and belt assembly (Its a DC07 all floors) "cos the old one looked a bit worn"

He also fitted a new main drive belt

He's also ordered a new pre-motor filter assembly

He's also ordered a new cyclone

I've had another look at the same online supplier sites and totted up what we got. It is about £130+ worth of bits.

I reckon that's pretty good and it just wasn't worth getting my hands dirty

Did that help? - Can you post the outcome - it'd help others as well. Thanks

John
March 2008

I think its worth ringing Dyson direct just to clarify, and make sure you tell them what is the matter.....however I have used the £50 vacuum cleaner charge and it covers everything apart from belts and filters which to be fair is ok as they are consumable items. I fix Dysons from time to time - but a vacuum cleaner motor costs £40 including delivery and it takes me at least an hour to fit so it just isn't worth it anymore.

John
January 2008