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light stays on hard drive and disk door/tray will not open?

hard drive motor continues to run, monitor screen displays box stating self test etc. have tried to unplug and monitor and computer both please help thanks

carole
October 2007
Computers, Desktop PCsHard Drive Disk
Carole,

If you face the disk door, you should see a little hole (a pin prick). If you push the hole your Drive should open.

Gary
December 2007

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Hard Drive Stuck - Tray Wont Open