Idk got the same problems just gears. motor still good. What a great paper shredder. One of the best i ever bought. If anyone know how to get more info for the company parts of tech solution. Please post it, as your power out uhmmm maybe it has a fuse or your cord could be damage or try plugging it to another receptacle outlet. You also have to make sure of the door being fully close to work. check that the door switch is not damage and is funtianally ok.....Goodluck
Dude
September 2007
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