For Peccavi?

We meet again Peccavi with banter to boot.
I did but the site did not give prices another I emailed did not answer so that’s why the appeal went out. Reason a family friend who has a disable son who uses a through the floor Stannah lift as he’s wheel chair bound. He had to call out Stannah engineers after hours and for the short period the engineer was on site his mother had to pay over £200. They found the fault but did not have the parts I mentioned so they had to order them. The second visit again was over £200 to fit these parts 1.1/4 hrs on site add this to the £250 maintenance cover you are looking at a lot of money as the cover does not cover parts or labour. The cover includes four service visits, and most of the time is spent talking to the disable son (to bump up their time). On each visit according to Stannah when I complained on her behalf ( she’s a widow) a service sheet is filled in and left in the lift sheet pouch .. I found no such service sheet and neither has she. Now on both the invoices it shows 1 stannah lift and the charge nothing to say what’s been done, and each states call out charges when the second visit was not a call out but a visit to fit the parts ( a rip off on your price). So there you have it.
One lift breakdown has cost £214 1st visit £228 second visit add that to £250+ contract fee you have £692 forgetting the pence, on the basis of that I think Stannah are ripping off the disabled.
Any comments would be welcomed.
Written in a hurry I'm going out so hope its clear.