Water under the boiler, You have a leak, as you say, from pump. where from pump, from fitting, might need seal replaced, or just tightened.
Fill loop is normally connected direct to mains water, via a non return valve, check to see if any other valve has been installed, AS you say nothing happens when you open it.
From what you say, NOT the boiler fault, might need a connection tightened etc.
Give a few more details if you need to get back. But this is not the place to sound off about a product. HOW TO MEND IT. Is what this site is about
SD
March 2012