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Hotpoint WMA76 door won't open?

Hi, my washing machine has finished it's wash cycle but the lock sign is not going off and the door won't open. I have tried switching the power off and still can't open the door. Can anyone advise me as to how I can open the door please?

Thank you.

Cynthia
March 2011
my hotpoint wma76 made a bang and had a smell of burning from the top of the machine and wont spin,lights were still working as normal

gordon
September 2012
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