Sorr to read of problems as you have highlighted. There are a number of areas to consider here .
On the assumption that water flow / pressure to the unit is correct and there is also a full power supply at 230/ 240 v supply including under load conditions then I would suggest that we would be looking at either a Solenoid Valve or Micro Switch problem.
In order to establish which of the parts are responsible it would be necessary to undertake resistance checks across the Solenoid Valve terminals - a correct reading here would be approx. 3.7 k/ohms. A continuity check to the Solenoid Valve assy could also be actioned.
Replacement parts may be ordered through our Spares Dept
(Tel: 0844 980 0750 or via our Web Site). Alternatively arrangements may be made for a service visit if you would prefer this course of action.
I hope that this information is of help to you.
Regards,
Karl Stein
TECHNICAL TEAM. TRITON SHOWERS
** In the interest of electrical safety we would recommend that any work or checks on your unit be actioned by a suitably qualified tradesman using the appropriate equipment **
Karl Stein - Triton Showers Technical Team
November 2010
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