While you wait for answers, we may have found some information which could help you.
Click here for Repair Find Open225ci shredder only goes in reverse- nothing is jammed?
repair?
How can I fix my Fellowes shredder model DM65C?
Fellowes DM65C stops about two seconds into job?
How can I open a Fellowes P-7C paper shredder housing?
fix Fellowes T7CM?