Hotpoint Aquarius WMF760 wont start cycle?

I have just plugged in my (NEW!!) Hotpoint Aquarius WMF760 and put it to run on the suggested cycle 1, with no washing but with detergent. The cycle says it is due to run for 2hrs 20 minutes and at a temperature of 90 degs.
It started to fill with water for about 15 - 20 seconds, the clock is counting down but all it has done from the moment the water stopped filling is the odd clicking sound every now and then, so far has been doing this for 1hr and 30 mins. Can anyone tell me what is going on, so I need to call Hotpoint and tell them it doesn't work?

Andy Reynolds
October 2010