it is a common fault,easily rectified,unplug washer,remove the doorseal from outside edge,(there is a wire with a spring holding it in place,)remove the two screws that hold door lock in position,you can get to it by putting your hand inside the machine through door when the gasket is off,check to see if its a two or a three wire lock,you can buy them from most repair centres,or direct from hotpoint,
gts
August 2010