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Dimplex exbury electric fire not working properly?

My Dimplex Exbury Electric coal effect fire will not light up. I have put new bulbs in but the bulbs and fan will not come on. The heat will come on but no fireglow. The fire comes with remote control which has new batteries. Can anyone help please.

peebee
January 2010
DimplexDimplex ExburyHeating, Home Heating SystemsWorking Light Bulbs
have been told by dimplex need to replace pcba reciever

pete
December 2012
Did you ever get this fixed? Mine is doing the same

Angie
December 2012
I have the same problem what can we do

Mojo
October 2011
I have the same fault with one I bought recently - this is the second one that has been like that - looks like it is a manufacturing fault.

xxx
February 2010

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Dimplex Exbury Fire Not Working - Help!