It sounds like you have some foreign objects (coins) etc which are captured in the small door on the left hand corner of the machine, once you open the latch from the top,you will need to turn the dial anti-clockwise and remove the catch tray. (you may have residue water so ensure you lay some old towels down to catch any spillage. if your machine doesn't spin properly and is very noisy you will need to drain the machine by getting a 2p coin and removing the drain hose,you will need to drain into something quiet low in height,usually a 6 pint milk carton does the trick on it's side.
Best of Luck.
Darren Allix
December 2009
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