right first unplug machine. get hold of the grey outlet hose thats the one the the water goes through at the back of the machine drop it into a shallow container to drain.this will be several containers full machine.you should now be able to open door and remove your clothes.the problem then is a fault with your pump. may be a filter blocked or tub to pump blocked or something stuck in the pump good luck
johnny hotpoint
July 2009
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