I had a similar problem with our machine. The problem was due to the fact that the top of the conditioner compartment was curved upwards. This means that the water/conditioner cannot be syphoned off. Replace the top if you can find one or find some way to keep the top secured to the compartment. I stuck a little piece of rubber just above the top to help keep it down so as to provide a seal which allows the water/conditioner to drain. Working so far
Robert Gay
March 2006