I have the problem twice. Once was a broken belt. I just replaced it with a rubber band.The second time was from the belt (now a rubber band) getting caught under the motor pulley.This time it was not broken but it (the rubber band) was getting old and dry so I replaced it again. All up and running.
Pete in Michigan
April 2020
You need to remove 4 screws ( from the black panel where the tape is) then lift it. You should be able to see two pulleys (1big ,1 small) directly under the panel.
BlacSun
April 2015
Here is a site that offers the belts:
http://www.kenselectronics.com/lists/ansbelt.htm
Jump to phonemate and it gives the belt as SCX6.2
Nancy
October 2010
How did you get to the place where the belt can be seen? I have found a site that sells the belts, but I haven't been able to figure out how to see where it is. Do the screws on the bottom of the machine come out? I have not been able to budge them.
Nancy
October 2010
I have found on our phonemate 8800 that would show an E3 error code had a broken belt on the tape drive motor. I am now trying to find a place to purchase this part that looks like a broken black rubber band.
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix answering machines.