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brandt fridge/freezer stopped freezing?

I have exactly this problem whereby the freezer remains chilled but not freezing food. I can see from responses that whilst this is a common problem the answer lies in de-frosting the frost free freezer. Can someone tell me where I can find the polystyrene panel to remove it. Is this at the back of the freezer.

lesley
May 2009

Kitchen Appliances, Refrigerators Stopped Freezing Freezer

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Brandt Fridge Freezer Not Freezing - Fix & Defrost