While you wait for answers, we may have found some information which could help you.
Click here for Mp4 Player ScreenHow can I fix my frozen creative zen? It's tricky?
My Creative Zen MP3 Player wont switch on?
How can I fix my creative zen sleek photo?
how can I make my Zen Creative MX battery last longer than 1 hour?
how can i unfreeze my creative zen 20gb mp3?
my mp3 player (creative zen mosiac)it frozen on the recovery screen it says?