i found that taking 12 screws out from around sides. note: they are color coated on the plug ends.red, blue & silver. their will then be a release lever on the bottom of the outer lens cup. pull lightly on both lens lines and then perchase a lens from camra parts.com for about 20 bucks give or take 5 mins in 5 mins out...
wsrd83
July 2010
where did you send it off? mine has the same problem aswell
mr S
August 2009
There is a possible fix posted on U-Tube - actually more than one suggestion - and another site WWW.camerarepair.blogspot .com if I remember right ----probably worth a try as you will find the professional repair will NOT be cheap and possibly not worth the expence
Good luck
PC6493
January 2009
Mine has the same fault from last night too. The zoom lens was at a slight angle, but I have corrected that, and lens retracted with help from me, although it will not open now.
Similar happened to me once before, and I had to send it off to be repaired.
Stuart
January 2009
Automatic Answer
While you wait for answers, we may have found some information which could help you.
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix digital cameras.