Having looked on several internet websites I would suggest that this cutting out probelm seems to be quite widespread.
I too have had this problem.  Initially I changed the rechargeable batteries and the problem disappeared immediately, only to return after a few months.  Now I'm REALLY fed up and have decided to replace with a consumer magazine best buy..... not a BT Synergy 4500!
                
 Pee'd off BT Synergy 4500 ex-user!
                
 April 2010