Try lifting the door up when you are trying to release the locking mechanism,as your door might have dropped and will need re-packing if this works,if it dosnt work and you are capable,take panel/glass out of your door and try again,if this dosnt work your lockstrip has failed,and you will need to order a new one if you know the make and type that it is eg,dead bolts,rollers,hook bolt and shoot bolts,then if your lockstrip is hard to push down,use a bit of force till it gives then replace with new one.hope this helps
shaun www.sdwupvcrepair.co.uk
November 2008