Hello Dianne,
Sounds like a tension problem, make sure the presser foot is up when you thread the machine, top tension about 5, you should just be able to pull the thread on the bobbin case with slight resistence, if you e-mail me below I will attache a list of sites for manuals.
ken
drivewithken@blueyonder.co.uk
October 2008
howtomendit.com for free repair help, information and advice.
