If you remove the bottom panel at the front of the machine below the door, you will see a cylinder which unscrews anti-clockwise. Unscrew it and remove. (don't remove the philips screws, just the black cylinder). Once removed have a good feel around for hair clips and coins ect. especially at the rear of the hole where their is a small white thing that you can turn with your finger. This is what jams with hair clips and small thin objects stopping the water from empying, it will make a grinding noise if this happens.
Kenny
August 2007