Take the cover off the bottom of the machine front - it pulls off. On the right you will see a black circular part that unscrews to reveal the pump. Be careful that you may have water come out when you open it so have a tray or something to catch the water. have a look inside the chamber to see what is in there. Mine has been blocked by: a coin, a piece of whicker from the laundry basket and most recently the torn off top of a haribo sweet packet!
Alan
August 2008