it will need an engineer from dyson
sounds like the drums do not revolve when the contrarotation bit engages
i found the outer drum moves in its bearing
you can get the engineer to disable the two drums or replace the drum assembly but it will cost £250 and they don't have any in stock till christmas!!!
chris
October 2008
Hi I had this problem and my answer was buy a new hoover but not a dyson!!!!!!
Dave
May 2008
Hi I had this problem and my answer was buy a new hoover but not a dyson!!!!!!
Dave
May 2008
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