I have a FEW12 that leaked water all over the floor & wouldn't spin properly. Just had it in bits. Removed the pump, bottom right corner looking from the back of the machine. The Rubber Hose between Pump & Drum was full of fluff & rubbish, easily cleaned out. Make sure you put the ping pong ball back inside plastic housing and line back up to the Drum base during re-assembly of Rubber Hose to Drum & Pump. Mine all works perfect again now. Hope that helps you.
Paul
December 2007