Did you have the alarm fitted by the same company? veritas has three service timers, all can only be accessed when in programming (engineer mode) so if you don't have the engineer code! FYI factory setting is 4321, if that gets you in press 29 then enter a date(6 digit DDMMYY the zone lights 1-6 will light as you key them in then press prog, not sure how long you can set this but don't go to far or it may not accept the date.
for info if it was the company Veritas say that the installer should have obtained written agreement off the customer with regards to using service timers. Vertias will not accept responsibility if this is the case and you should take it up with the installer(check your small print)
marko
September 2007
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