I have the same problem too. It is a well-known problem by Staples and they will NOT stand behind this product. They went as far as to say that they couldn't find my purchase records when I gave them the credit card used to purchase it. Wish I could find the receipt.
Chris
November 2009
If you find anything, let me know. I have the same problem -- nylon gear that is driven by the motor.
joe.berini@gmail.com
Joe Berini
August 2007
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