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How to fix my mp4 player?

I just got a mp4 player for christmas. It is an apple one too. It will turn on but the screen wont do any thing but show a orange screen with a hour glass. Someone please help me!

desperate
January 2007
still under warranty? get it replaced

aa
January 2007

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Mend Video, MP4 Players
Free repair help for Apple mp4 players