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How can I mend vtech challenger laptop?

My granddaughters vtech challenger laptop mouse will only move the curser sideways. The ball is freemoving. Can you give any advice?
Thanks

Stephen
September 2021
https://manualzz.com/doc/1110335/vtech-challenger-laptop-user-manual

Page 6

Make sure both encoder shafts are clean and rotate freely. You might be able to find general tips on ball mouse cleaning on YouTube etc.

Dfhy
September 2021

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