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Glow-worm Hideaway will not fire up for hot water but the pilot is on?

Hi I have a Glow-worm Hideaway the pilot light is lit but the boiler
doesn't fire up so we can have hot water / heating. I can hear the seperate electric pump working when I turn the room thermometer up so I'm sure it's not the pump.

Does any one have an idea what it might be ?

Catherine
June 2017

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