Blocked fabric comdioner compartent?

My fabric conditioner doesn't get removed from the detergent drawer as it should do on completion of the wash. I have a Meile novotronic w 310. I've given the machine several washes on long and maximum heat cycles in an attempt to clean the machine as recommended by Meile. I've a cleaner from white goods arriving but don't hold out much hope so assume will have to get it repaired by meile.