how do i get my box off Live mode?

Try reposting, giving some information, All our crystal balls are in for recalibration, They are unable to tell us simple things, like Make and Model of units of posted problems. I know it is a pain in the **, But until we get our balls working fully, people asking questions will have to give Make and Model no, etc and of course what is wrong. We appologise for this loss of service. Normal service will be resumed as soon as possible

SD
April 2012