Hi the answer is the steam valve is blocked
Simac Solenoid Valve. here is the link http://www.partmaster.co.uk/solenoid-valve/product.pl?pid=1697515&query=simac+steam+valve
robert taylor
February 2015
Hi, did you get it fixed? Mine has the same problem!
Caroline Hutchinson
April 2014
Automatic Answer
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Try fixfault.com to fix steam cleaners.