Check filter bottom right front for blockage ($2 coin will cause blockage and fault u describe, also check brushes on motor (should be 8mm+ long [carbon rectangle inside spring]=if too short , can't make enough power to spin. Replace brushes (very common fault which also gives your symptoms) Also check for lose connectors, as if not earthing properly, won't spin. If none of that works, ring repairman or buy a Miele. Good luck
Justin
May 2012