Please don't take any notice of DB's rant - it's rubbish. For example, often PCs don't come with recovery disks.
All that is wrong with your PC is that one or more of the Operating System files on the hard disk have become corrupted somehow.
The Laptop will have a Microsoft label on it saying which Operating System has on it. (From that message, it will be: Windows NT, Windows 2000 or Windows XP.)
You need to get a copy of the correct Windows CD and repair the operating system. If you can't do it ask a local computer shop how much they will charge. I do this all the time but I am in the UK, so the call out charge will be high.
T
October 2011