my dualit kettle has started leaking at the windows,and was surprised to hear that both my daughters Dualit kettles have the same problem,I wonder if there is a fault with the product and how many othes have the same complaint?
return . ask for refund ,if no joy contact customer services ,they won't admit to a underlying fault but they may offer you a replacement with redesign. worth a try ,don't be afraid to complain stay firm and keep your calm ...... gud luck.
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Try fixfault.com to fix electric kettles.