you probally need to switch f/f off and let it defrost ..
its more than likley ice thats sticking panel to back wall ..
there should be 4 screws holding panel on .. 2 at top behind vents .. 2 at bottom behind water bottle ..
we just done ours ..
bottom panel wont come unless you remove top light panel
1st step take light panel off at top - 1 screw and pop of plastic light defuser..
2 remove 3 screws that holds light panel on ..
3 remove light panel wiring plug
bottom panel ..
remove little vent plugs near top left right side
take out 2 screws behind vents
remove water bottle - 2 screws -place bottle on floor of fridge ..
remove 2 screws bottom left-right of panel ..
there is no other screws - so if panel stuck its ice behind it ..
pirze top of panel open and pour lots of hot water down inside panel - this will free panel away ..
we got a diy kit from this listing - guy very helpfull
copied and pasted post
samsung fridge freezer problems ?
RS21 NOT COOLING IN FRIDGE - NOISY
RSH1 NOT COOLING IN FRIDGE - NOISY
i hope this post helps you save a lot of time by not messing about trying all the weird and wonderfull help/tips that you can find on the internet
we have tried every help/tip thats availabale on the internet reguarding this problem - but you cant solve this without replacing faulty parts ... yes you can keep appliance working for another month by defrosting it but this is only really delaying problem ..
we came across this guy on you tube who is an expert on samsung fridge freezers he is authorized samsung repairer and has repaired over 3000 appliances..
http://www.youtube.com/user/SamsungFridgeFreezer
we explained what we have tried so far etc , and he said everyone says the same thing ..bottom line is there is no quick fix - the only way to totaly cure fault is to replace the faulty components .. he does a kit which is available on ebay ...
RS21 KIT Item number: 280596204942
RSH1 KIT Item number: 280583238579
these are the cheapest that i can find , when we bought kit it was a good £30 cheaper than anywhere else
with this guy your not just buying spares they offer full back service via the samsung trained engineers all free of charge -
video on how to fit part etc also with kit
if you check this guy feed back you will see how may people he has helped ...
he tel no is below most of the youtube videos so i dont think he will mind me putting on here ..
samsung repairs - spares - advice
tel 07407 734 204
calum
lorna
May 2011