The Rowenta.com website has several authorized repair companies for your iron. If under warranty, there are particular instructions.
The closest to you is in Little Rock, Arkansas. However, there are others and Priority Mail costs $10.50 Flat Rate to mail....via online purchase USPS for mailing.
Hope this helps.
Suzette
March 2011
Automatic Answer
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howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix steam irons.