My Candy CIC 60 condenser drier is not collecting the condensed water in it?

My Candy drier is not collecting the condensed water in the appropriate reservoir.
It is heating up correctly but takes twice as long to dry a half load.
Rather than the water condensing into the collection reservoir it is evaporating into the room and thus on the windows and walls.
There is no blockage in the reservoir inlet and the machine filter all appear clean...help!