How can I fix my maytag neptune washer?

How can I replace a neptune washer pump?

Juli
October 2009

I am currently working on my Neptune MAH44000AWW front loader, which I believe is like yours. This machine has an orange plastic lanyard that can be accessed by opening the fabric softener door and perhaps loosening the screws that hold the fabric softener dispenser. Once this is done, you should be able to grab the orange plastic layard and tug on it to open the door.

D Sheehan
January 2005

This is a known problem, I'm having similar with my 1998 first edition model. The door switch has failed, which burns out the motor control, a $200 board I'm informed. There is a class-action suit in progress that provides a free repair, (because a $20 switch ruins a $200 board, etc) or a coupon for up to $400 or so off a new neptune. You should have gotten a notice if you registered your machine. Unfortunately, they will not reimburse for repairs until Maytag's appeal of the lawsuit runs through the courts, and then if you paid yourself, you won't get anything. This resolution could be anytime this year I'm told. Other words, you're left holding the bag; they told me I have to wait or I will get nothing. Meanwhile, no washer. This is an inherent design flaw, and if you fix it, it might reoccur. The third party claims administration phone# is: 1-866-288-0515 - Pick option 4, then option 26 to leave your number for call back. I am frustrated beyond belief by the whole deal, it leaves customers holding the bag. My next move is Kitchen Aid. I don't know how to unlock your washer.

Tom
January 2005