Do you mean that the song identification doesn't come up on the screen? If so, all you need to do is fill in the ID3 tag. In WindowsXP, you just need to right mouse click on the file and choose properties. From there, click the advanced tab and fill it in! Here's a freeware tag editor:
http://www.id3-tagit.de/english/index.htm
...muck
May 2006
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Try fixfault.com to fix mp3 players.