do you know?

Hi Joe!
I'll bet that machine is still under warranty!
Direct from http://www.iriveramerica.com

For the duration of the warranty period, iriver America will replace or repair defective products. If a product is suspected of being defective, the owner should contact iriver America's Customer Support department: Via telephone at 1-800-399-1799 or email at support@iriveramerica.com. A representative will authorize the exchange or repair of the defective item. Products must be shipped in the original or comparable packaging with shipping and insurance charges prepaid in U.S. currency.

...muck
May 2006