Did you write to the Jigsaw manufacturers? Maybe you should try their website and enquire through their 'Contact us' link.
baz
February 2010
You may have made a small error - this is a web site (one of three all interconected) with no street address so letters may not be delivered to it - urgent or not.
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix drills.