My Wirlpool AquaSteam had the same problem. Take the top off and if it is like mine there is a plastic crank arm on top of the powder draw, that may have come unclipped. It is a push fit. That is the easy one. If that is not the problem it could be the motor that drives the crank or the computer, best of luck!
David
January 2010
Automatic Answer
We may have found other answers which could help you.
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix washing machines.