You clearly have a serious problem with both the heating circuit - which sounds to be blocked in some way - and also with the flue system. I cant say why the stoves have become damaged - but sounds very much like they have overfired. Please dont blame the stoves - the installers you have used are obviously incompetant. I cant imagine why you would pay for a second boiler to be fitted, and contemplate paying for a third - you have a clear case against the first and second installer - take them to Trading Standards and if necessary the Small Claims Court. The CO poisoning is a serious issue which should be followed up to find the cause.
To anyone reading this - I am posting this reply on behalf of the stove manufacturer - Arada Stoves. I can confirm that we have had NO communication or any form of complaint from this lady or either of the installers. Our stoves carry a comprehensive guarantee which would cover a problem with the stove - providing the stove has been installed in accordance with our installation instructions. A lkook on the Hetas website should find a competent installer near where she lives - if either or her installers were Hetas registered - she can approach Hetas to visit her property and report on their findings, and press the installer to repair the faults.
Richard Arada Stoves Ltd
July 2011