Hotpoint Aquarius Washer?

The drum bearing/shaft assembly seems to have collapsed on my daughters Hotpoint Aquarius Washing Machine.
On the older Hotpoint models, it was easy to simply remove the rear access plate and get to the entire drum assembly.
On this model its not possible. What is the easiest/quickest way to remove the drum assembly in order to examine the problem and replace bearings etc., without taking the entire machine apart???
Is there a service manual available, perhaps to download?
Many thanks