E1 Fault on Kenwood kdw12st3a?

Help please:
I have a brand new Kenwood KDW12ST3A, we emigrated to Australia and took it with us. We have never used the unit but when we arrived and plumbed it in it shows E1 fault.
I have tested water inlet pressure and its ok. The unit fills and empties three times then faults. The wash pump never starts during this cycle. Any help would be greatly apprieciated thanks