Faults/fires with Beko fridge freezers?

We didnt know anything about this until we had a problem with ours and we called out a service company who operate in the london area www.agsrefrigeration.co.uk. when they came out they fixed our appliance and rectified the manufacturing fault.

Oliver
March 2013

Chris please make contact
London Fire Brigade Fire Investigation
0208 555 1200 x35700

Mick Beasley
October 2010

I purchased a Beko Frost Free Fridge freezer model CA5411FFS in September 2004 from Comet. After 11 months it all freezed behind the the back panel in the freezer unit. Fixed under the 1 year waranty,needing a new thermostat. The same thing happened again some months later. Beko kindly sent me a free thermostat which I fitted myself. In 2007 the fridge failed completely. The engineer said I needed a new compressor. I complained to Beko again and they sent me a new compressor free but I had to pay to install it- cost £76. The next April 2008, I found water dripping onto an electrical junction box at the back causing sparks and smoking. It could have resulted in a very hazardas event. Beko replaced the fridge/freezer (model CDA539FS ) free of charge for obvious reasons, coming with a years guarantee. I noticed with this new model the sais junction box had been located in a safer position. Now the new one has stopped working completely after 20 months. There was no icing up just everything shut down apart from a small ticking noise from the now cold compressor. Sounds like this unit has packed up.The fridge is level and in a warm kitchen. I'd heard about the EU law stating goods should have minimum two year guarantee and contacted Beko. They said it only applied to retail sales and they were a manufacturer but I stated they supplied it direct to me so they acted as a retailer under this legislation. This cut no ice with them and said they could not assist further. Can anyone give me advice on both matters please?


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chris rufus
January 2010