Barcolounger repair contact info?

I have a spring with a broken clip also. Is it normal that the loose spring curls back down and around? At first I thought it was supposed to be attached to the bottom somewhere, but then saw the broken clip on the front board of the frame under the seat. I cannot find any contact info for contacting Barcolounger directly on their website, just a referral to the dealer. Does anyone know of a phone number for the company?